TRIGONAL

Customer care / returns

Returns & Refunds

How to request help with an existing Trigonal order.

Effective and last updated: September 8, 2026

Final sale and sizing

All sales are final for change of mind or an incorrect size selected by the customer. We do not accept ordinary returns or size exchanges. Please review the size guide before ordering.

No minimum-order threshold

A daily release is not automatically cancelled or refunded if fewer than 50 copies are purchased. Every paid customer order is produced after the 24-hour window closes and payment reconciliation is complete; the final edition records those paid orders and any valid partner claims.

Damaged, defective, or incorrect items

If your shirt arrives damaged, defective, or different from what you ordered, contact us within seven calendar days of delivery with your order number and clear photographs. We review each claim to confirm the issue. For a confirmed qualifying issue, we will offer a replacement if available within the edition limits, or a full refund including the original shipping charge. Do not send an item back unless we provide return instructions.

Refunds and your rights

Refunds are returned to the original payment method; bank processing times vary. This policy does not limit rights that cannot legally be excluded.